When is a product eligible for replacement?

by admin

In case you has received an incorrect or faulty product, we arrange a free of charge replacement. 

You will need to provide the following for us to investigate:

  • Order ID
  • SKU number of the affected product
  • Pictures of the defect clearly visible
  • Your comments

We do not issue replacements for:

  • Lost orders with incorrect delivery address provided by you.
  • Products that were received as requested, however you wishes to have another size/color instead.
  • Garments being shorter/longer than in the sizing chart, if they correspond to set tolerance.

Lost Packages

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% correct, even 1 missing letter/number can cause delivery failure. If the address is correct, please make sure to contact the local post office. In our experience we occasionally see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there. After both of these measures have been completed, please reach out to our support team and we will investigate on our end and issue a replacement if we determine that there was no error on your part.

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